Who should I see at the practice?
There are a variety of Health Care professionals at the practice, GPs, Practice nurses, Doctors training to be GPs, Nurse practitioners, pharmacists, Mental health workers, physiotherapists…the list goes on. If you aren’t sure who is the best person to see, please speak to the receptionist. They (and all members of the practice team) are bound by the rules of patient confidentiality as the doctors and nurses The Health Board has also provided training for staff in “signposting”, so they may ask you some questions to help make sure that you have the most appropriate care from the most appropriate right health care professional at the most appropriate time
So I know who I need to see, how do I request a consultation in the surgery?
At Ely Bridge Surgery we have reviewed our system many times in the past, and is something we continue to keep under review. All routine appointments with the Doctors and Nurses need to be booked via the telephone in advance. Some appointments will be available on My Health Online (MHOL), a website where you can order your repeat prescription, book or cancel an appointment. You will be required to register in order to access MHOL.
If you need to see a nurse, please talk to a receptionist either in person or on the phone. All Nurse consultations are by appointment only.
If you need to see a Physiotherapist, please tell the receptionist. They are able to book you an appointment with a First Contact Physiotherapist without you seeing the doctor first.
If you need to see a Counsellor or Mental Health Worker, please see the GP first and they will refer you to the most appropriate service.

If you feel that you have an urgent problem for the day then please ring us and let the receptionist know your symptoms and a contact number. The on call doctors will ring you back to discuss your urgent problem.
Do you need to see a doctor today?
You can now get FREE NHS ADVICE and FREE TREATMENT for a range of common ailments from our local community pharmacists without having to make an appointment with a GP For any health professional not listed above, please ask the receptionist who will guide you on how to see them.

The doctors, nurses and health visitors provide a full range of clinics. All of these are available at Ely Bridge Surgery. These include:

Well Baby Clinic
Antenatal Clinic
Diabetes Clinic
Asthma Clinic

The times of these clinics vary. Please ask the reception staff for advice or to book an appointment.

Appointments are available for consultations in respect of maternity medical services and contraceptive services.

Please contact the Surgery for further details.

The doctor may refer you to this service if you need a blood test.

The phlebotomist is specially trained to take blood tests and is usually available between 9.00 and 11.00am from Monday to Friday.

In the interests of safety, requests for prescription medicines cannot be taken over the telephone.

When the doctor has authorised repeat medication, you will be given a form with these drug details at the same time as the prescription. When you need your next prescription, you should return this form (indicating which item(s) you require, if more than one has been authorised) to the surgery by hand or by post.

PLEASE ALLOW 48 HOURS WHEN ORDERING YOUR REPEAT PRESCRIPTION Your medication will need to be reviewed at regular intervals. Please read your repeat prescription form carefully, as this will indicate when you next need to see the doctor.

Some medication is available inexpensively without prescription. Please contact your pharmacist for details.

Please note requests for repeat prescriptions are not accepted by telephone, fax or email

We can tell you which vaccinations are recommended, depending on your destination.

It is advisable to enquire at least 8 weeks before your departure, if possible. Please discuss the options with one of the practice nurses.

Doctors Wakeling, Williams, Wilson and Roberts are qualified to perform minor surgery and have individual specialties.

Please contact our reception staff to book an initial consultation with one of these doctors, who will then schedule a session for surgery.
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