Taff Riverside Practice

A morning triage service is available due to the current Coronavirus guidelines via the telephone between 8am and 10am. Our reception team will ask for a brief description of your medical requirements and your contact details – these are treated in a confidential manner – allowing the doctor, if appropriate, to call you back at a later time that same morning (occasionally due to high demand in the afternoon). We request you call the surgery at the earliest opportunity for this service due to ever increasing demand. Our doctors have a limited number of “appointment” slots available each morning, only being able to consider matters of an urgent nature once all have been filled.

In addition, we will offer children under 16 with acute presentations, and all patients clinically triaged as requiring urgent assessment the offer of a same day consultation with either a GP or our Nurse Practitioner as deemed appropriate.

Whilst you may ask to speak with a doctor, our Reception staff may introduce you to another member of our team, more suited to discuss your particular concern. By taking this action our aim is to ensure you are seen, by the right person, first time, every time to ensure the care you require is provided at the earliest opportunity. A GP may not always the only person who can help you.

We kindly request that you treat all our staff with the dignity, courtesy and politeness you would expect.

Your care is important to us and we look forward to assisting you, to the best of our ability, and within any current constraints and guidelines caused by the Coronavirus Pandemic.

If you have any questions about the services or support networks available please do not hesitate to ask.

Thank you