We run all our surgeries by an appointment-only system and currently due to Covid 19 the majority of requests for a face to face appointments will be triaged via the phone by a Doctor or a Nurse; if you need to be seen for a face to face appointment then you will be invited to come for at a mutually convenient time. Appointments can be booked by telephone (20 592067/20 592351), or visiting the surgery in person although we are discouraging this at the moment due to the pandemic.

The staff will always try and make a telephone appointment with the doctor of your choice, but if this is not possible, you will be offered an appointment with a different doctor. The surgery offers same day appointments and next day appointments to patients. These appointments are available for patients who have an urgent medical condition that cannot wait for a routine appointments. There are also appointments for patients to book in advance for more routine consultations e.g. medication reviews. The reception staff will take a contact telephone number and ask for details of the problem, which will be recorded for the doctor. This is so that the doctor can prioritize requests for ring backs. Patients can also access services via our e consult service on the homepage of this website.

Missed Appointments: We regularly experience a high number of patients who do not attend for a booked appointment. This results in other patients having to wait longer for an appointment to see the doctor/nurse. It is essential that any patient who cannot attend an appointment, contacts the surgery at least 1 working day before the appointment to cancel and rebook if needed. We monitor patients who fail to cancel appointments, and patients who continually fail to attend appointments may be removed from the practice list. This will result in patients having to find another surgery to register with.

Home Visits: Telephone: 20 592351 – Before 11.00 am where possible. You will be asked for a telephone contact number and details of the problem. A doctor may telephone to assess the call. Please help us to avoid unnecessary home visits by requesting telephone advice in the first instance.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

Diabetic Tuesday – 11.00 – 12.20 Wednesday – 9.15 – 10.15, 11.15 – 12.15 Both Diabetic Clinics are run by the Practice Nurse Doctor Diabetic Clinic: Held once a month on a Monday afternoon 14.30 – 17.00.

Healthy Lifestyle Appointments available daily with the Practice Nurse

Mother and Baby A drop-in clinic for advice and weight checking. Vaccinations for all children up to age 5. Tuesday – 1.30 – 3.00 pm, Doctor, Practice Nurse and Health Visitor We run a flu jab clinic in late October. Ask at reception for further information.

Asthma/Respiratory Monday & Thursday – 15.30 – 16.30 Wednesday – 11.20 – 12.40

Antenatal Care Thursday – 08:30 – 12;30 & 1.30 – 3.00 pm, – Midwife led.

Healthy Lifestyle Appointments available daily with the Practice Nurse

Minor Surgery Available, please discuss with a doctor, who will arrange an appointment if appropriate

Cervical Cytology Appointments can be made with the Practice Nurse or Doctor.

Hearing Tests Tests for children can be arranged by the Doctor/Health Visitors.

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, passport signing and some vaccination services. Our fees for these services are displayed in the surgery.

How do I get a repeat prescription?
In order to protect our staff and patients from the COVID – 19 virus and to avoid queues outside the surgery in the winter weather we are implementing the following procedures for ordering and collecting prescriptions from 1st October 2020:

You will need to order prescriptions either via your chemist or our on line tools; you will no longer be able to put your request in at the surgery box. Please provide the surgery with your pharmacy choice; prescriptions will then be sent directly to your pharmacy for you to collect your medication; you will no longer be able to collect repeat prescriptions from the surgery. Prescriptions can be ordered online via this website using our easy order form which can be found in ‘Order Repeat Prescriptions’ under the ‘Services’ tab. Alternatively if you are signed up to My Health On line you can request a prescription via the MHOL service.

You can also order your prescriptions via our e consult service. If you do not have internet access and are unable to comply with the above you can post your requests to us, enclosing a stamped addressed envelope and we will post your prescription back to you. Thank you for your co-operation in this matter

Please order your repeat medication well before you run out and allow two working days (48 hours) before collecting your prescription. Patients are reminded that all prescriptions received after 3pm will require 72 hours to process.

For patients collecting from Pearn’s Pharmacy Wilson Road please allow 5 working days from the day to order until you collect from the pharmacy.


You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness.

You should get a fit note from the doctor who is treating you. This will usually be your GP, but if you are getting treatment in hospital you should ask for one from your hospital doctor (if you don’t already have one) Your GP will not issue a Fit note. The only exception to this rule will be if you have been admited to A&E. Fit notes can either be handwritten or printed, but must be signed by a doctor. Duplicate fit notes can only be issued if the original has been lost.

The fit note is classed as advice from your doctor. Your employer can decide whether or not to accept it, and your doctor cannot get involved in any disputes between you and your employer.

Since our telephones are very busy in the early morning, we ask you to telephone for test results (eg blood, urine, x-ray) after 14:00 each day.

To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.

Many people choose to travel these days to all sorts of exotic places. Trips to far away destinations are increasingly popular and the cost plus faster transport make it feasible for many who were previously excluded from such activities.

The number of different adventurous type trips is also on the increase. This is all good news, however, with such diversity, the risks of travel to your health is increased and this makes the appointment with the nurse more complex. We cannot undertake to do this work as an emergency and often vaccinations have to be given in advance to be effective. It is therefore important that you seek advice at least 8 weeks prior to travel. Patients are advised that it is their resposibility to ensure they book the appointments with the required notice. The Surgery will decline requests with less than 8 weeks notice. Travel Vaccinations offered by the surgery. Hepatise A, Typhoid, Diphtheria, Tetanus and Polio. The Surgery will need to perform a risk assessment so we can give you the relevant advice and decide which vaccines are required. As this work is time consuming and needs to be done accurately we need to know about your travel itinerary and any significant aspects of your past health. Please fill in the attached form fully and bring it to your appointment. When we have this information we will ordinarily be able to provide all the necessary vaccinations and advice within one appointment.

We also recommend referring to the following website for further advice where possible.


Please fill in the attachment and drop into the Surgery.

Travel Health Questionnaire Leaflet 2014
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