We have an appointments system at the surgery; please ensure you book a separate appointment for each person wishing to see a doctor.

We run all our surgeries by an appointment only system. The earlier half of the a.m. surgery we have routine appointments bookable in advance, the latter half of the a.m. surgery we have appointments bookable on the day. The earlier half of the p.m. surgery are bookable on the day. The latter half of the p.m. surgery we have routine appointments bookable in advance.

The telephones are switched over from the Out of Hours Service at 8.00am and patients should contact the surgery at this time for a “book on the day” appointment. Alternatively appointments can be booked in person at the reception desk.

You can book appointments in advance on ‘My Health online’ website (forms to Register for My Health online are available from the surgery). You may now also request to book routine appointments via e-mail to receptionist.w97067@wales.nhs.uk Urgent Appointments

Urgent cases that cannot wait until a routine appointment is available will either be triaged by the doctor or when needed offered a same day appointment.

Please remember that if you are fitted in as ‘extra’, this is in addition to the doctor’s full list of booked appointments: therefore there will only be sufficient time to discuss the urgent problem.

Antenatal Care Routine antenatal check-ups by our qualified midwife.

Time: Friday 9.00am – 12.00pm

Baby clinic A drop-in clinic for advice and weight checking. Vaccinations for all children up to age 5.

Time: Wednesday 1.00pm – 3.30pm

Vaccinations Routine and travel vaccinations for all ages are available during surgery times by appointment with our Practice Nurse.

We run a Flu Vaccination clinic in the Autumn – ask at Reception or see surgery literature for further information

Asthma Regular check-ups and advice – Appointments sent to patients by Practice Nurse.

Diabetes Clinic Regular check-ups and advice – Appointments sent to patients by Practice Nurse.

Hypertension Clinic Regular check-ups and advice – Appointments sent to patients by Practice Nurse.

Family Planning A full range of contraceptive services are available during ordinary surgery consultations.

Implants and IUD fitting and removals are available by appointment with Dr Dyban.

Dr Dyban will book you into a Family Planning Clinic. All of the doctors and the Practice Nurse are trained in family planning.

Cervical Smears Appointments with the Practice Nurse or doctor are available for women aged 25 and over. Follow-up smears are arranged automatically.

Child Health Surveillance Development checks on your baby at 8 weeks, 18 months and 3 & 4 years. The first one is done by the doctor at the surgery, the others are by the Health Visitor.

Joint Injections Joint injections are available. You will need an appointment with either Dr Dyban or Dr Mullaney to discuss.

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, passport signing and some vaccination services. Our fees for these services are displayed in the surgery.

Please leave your request for a repeat prescription in the Red box near to the surgery entrance door or post it to the surgery. Tick the items you need in the right-hand section of your previous prescription form. Your prescription will be ready for collection 48 hours later.

If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope). You may also order your repeat prescription through the chemist Alternatively you may fax your request to the surgery on 029 20394981 You may also order your repeat prescription through My Health on line You can request your repeat prescription via email (receptionist.w97067@wales.nhs.uk). Please allow 72 hours if you request in this way.

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.

You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness.

You should get a fit note from the doctor who is treating you. This will usually be your GP, but if you are getting treatment in hospital you should ask for one from your hospital doctor (if you don’t already have one) Your GP will not issue a Fit note. The only exception to this rule will be if you have been admited to A&E. Fit notes can either be handwritten or printed, but must be signed by a doctor. Duplicate fit notes can only be issued if the original has been lost.

The fit note is classed as advice from your doctor. Your employer can decide whether or not to accept it, and your doctor cannot get involved in any disputes between you and your employer.

Since our telephones are very busy in the early morning, we ask you to telephone for test results (eg blood, urine, x-ray) after 10:30 each day. To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.
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